Refund & Return Policy
Last Updated: September 12, 2026
At Innoways, operated by Innovative Trading (Proprietorship), we want our customers to have a smooth and transparent shopping experience.
- Return Period
We accept eligible return requests within 3 days from the date of delivery. [Unboxing video required]
The return period begins from the date the order is shown as delivered by the courier service.
- Conditions for Return
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Not have been washed, altered, modified, or damaged after delivery.
- Have its original tags, labels, packaging, accessories, and other included items, where applicable.
- Be returned in a condition suitable for inspection and resale.
- Be accompanied by the original order details or proof of purchase.
We reserve the right to reject a return if the product does not meet these conditions.
- Defective or Wrong Product
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.
For verified defective, damaged, or incorrectly delivered products, Innoways will provide free return shipping and, depending on the circumstances and availability, may provide:
- A replacement product;
- An exchange; or
- A refund.
Please contact us at admin@innoways.shop with your order number and photographs/videos showing the issue.
- Customer-Initiated Returns
If you request a return for reasons other than receiving a defective, damaged, or incorrect product, the return may be accepted subject to our return conditions.
Return shipping charges for customer-initiated returns are not covered by Innoways.
The product must reach us in its original condition before the refund is processed.
- Non-Returnable Conditions
A return may be rejected if:
- The 3-day return period has expired.
- The product has been used, washed, or altered.
- The product has been damaged due to misuse, negligence, accident, or improper handling.
- Tags, labels, packaging, or accessories are missing where applicable.
- The product has signs of unreasonable wear and tear.
- The product is returned without the required order information.
- The condition of the product does not match the condition in which it was supplied.
These conditions do not affect any consumer rights that cannot legally be excluded under applicable Indian law.
- How to Request a Return
To request a return, email us at:
admin@innoways.shop
Please include:
- Order number.
- Customer name.
- Phone number used for the order.
- Reason for the return.
- Clear photographs/videos where applicable.
Our customer support team will review the request and provide return instructions if the return is eligible.
Please do not send a product back without receiving return instructions from us.
- Inspection
Returned products may be inspected after receipt.
A refund or replacement will be processed only after the returned product has been verified against the applicable return conditions.
- Refunds
Once an eligible return is approved, the applicable refund will generally be processed to the original payment method.
The time required for the refund to appear in your bank account or payment account may depend on the payment gateway, bank, or financial institution.
For Cash on Delivery orders, we may request appropriate bank/payment details to process an approved refund.
- Refund for Defective or Wrong Products
If a product is confirmed to be defective, damaged, or incorrectly supplied, Innoways will provide an appropriate remedy in accordance with applicable law and the circumstances of the case.
Where a replacement is unavailable, a refund may be provided.
- Exchange
Exchanges may be offered for eligible defective, damaged, or incorrectly supplied products, subject to product availability.
If the replacement product is unavailable, we may provide another appropriate resolution, including a refund.
- Order Cancellation
Orders may be cancelled before dispatch by contacting admin@innoways.shop.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.
- Important Notice
Minor variations in colour, texture, appearance, or finish may occur because of lighting, photography, device screens, or normal manufacturing variations. Such minor variations do not automatically constitute a product defect.
Product dimensions and capacity should be considered according to the specifications provided on the relevant product page.
Contact for Returns & Refunds
Business Name: Innovative Trading
Brand: Innoways
Proprietor: Mangesh Vishram Govekar
Email: admin@innoways.shop
Principal Place of Business:
Flat No. 205,
Shah Building,
Old Post Office Building,
Phadke Road,
Dombivli East,
Thane, Maharashtra – 421201, India.
Store Address
Innoways Trading
Shop No 8, Sankalp Residancy, Plot No 43, Sec 19, Kamothe – 410209
Mobile – 9594639555